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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cassie Zitarrosa

Cassie Zitarrosa

October 24, 2025

5  out of  5
rating by Cassie Zitarrosa
"Stephanie is always so helpful and reliable! She’s honest and easy to work with. Anytime I have a question about coverage or need a quote, she’s quick to respond and explains everything clearly"
We responded:
"Thank you, Cassie! I'm happy to hear that Stephanie has been helpful and reliable for you. It's great to know she provides clear explanations and quick responses. We’re here to help with any questions or needs you might have!"
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Carina Garrido

October 21, 2025

5  out of  5
rating by Carina Garrido
"Great service Sesar is a good agent, patient and explains every detail or question you may have. Stephanie is also very patient with explanations. They do excellent work."
We responded:
"Thank you, Carina! I'm happy to know you had a great experience with our service. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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nathalie sundby

October 16, 2025

5  out of  5
rating by nathalie sundby
"Stephanie is wonderful to work with. Very personable & always professional."
We responded:
"Thank you, Nathalie! I'm happy to hear that Stephanie has been providing you with such personable and professional service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Moose Weatherford

October 16, 2025

5  out of  5
rating by Moose Weatherford
"Very friendly and knowledgeable They took the time to make sure I understood what kind of insurance That I needed and why"
We responded:
"Moose, thank you! We appreciate your trust in us to take care of your insurance policies."
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Josh Whitton

October 16, 2025

5  out of  5
rating by Josh Whitton
"Amazing customer service. Kathy and Gerry couldn't be more helpful and honest with what you truly need. I recommend everybody to them."
We responded:
"Thank you, Josh! I'm happy to hear that we could provide the support and honesty you were looking for. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Karina Robles

October 16, 2025

5  out of  5
rating by Karina Robles
"I really like working with Stephanie and Cesar because they are always available and answer all my questions !! Great agents :)"
We responded:
"Karina, thank you for your wonderful feedback! I'm happy to hear that Stephanie and Cesar have been helpful and responsive to your needs. We’re committed to providing excellent service, and your satisfaction is our priority. Let us know if there's anything else we can assist you with!"
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Terri Kalar

October 16, 2025

5  out of  5
rating by Terri Kalar
"Been with State farm for 56years. They have taken great care of my insurance needs! Wouldn't go anywhere else."
We responded:
"Thank you, Terri, for your incredible loyalty over the years! I'm happy to know that we've consistently met your insurance needs. We're always here to assist you with anything you might need. Thanks for choosing us!"
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daniel W

October 16, 2025

5  out of  5
rating by daniel W
"I have been working with Gerry Moody for years now. The staff has always taken care of me and my family, making sure that we are totally protected. my wife was in an accident today they where more then helpful with telling me how to get a rental car and what i should do for the repair. Kathy in that office has gone above and beyond."
We responded:
"Thank you, Daniel! I'm happy to hear that our team has consistently supported you and your family. It's great to know Kathy was able to assist you during your wife's accident. We're always here to help with anything you need. Let us know if there's anything else we can do for you!"
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David Pettit

October 16, 2025

5  out of  5
rating by David Pettit
"I asked for assistance filing a claim. Although the insured was through another agent’s office, Mariette was VERY gracious and helpful. She took the time to make the call and assisted in the process. THANK YOU!"
We responded:
"David, thank you for your kind words! I'm happy to hear that Mariette was able to assist you with your claim. Our team is dedicated to providing support whenever needed. Let us know if there's anything else we can do for you!"
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Angélica Salgado

October 16, 2025

5  out of  5
rating by Angélica Salgado
"Very good service Cesar and Stephanie always answer all my questions and recommend how to save more on my car insurance. I recommend them."
We responded:
"Thank you, Angélica! I'm happy to hear that Cesar and Stephanie have been helpful in answering your questions and offering savings advice on your insurance. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Eliseo Lopez

October 16, 2025

5  out of  5
rating by Eliseo Lopez
"Estamos contentos trabajando con Cesar se los recomiendo"
We responded:
"¡Gracias, Eliseo! Me alegra saber que estás contento trabajando con César. Apreciamos mucho tu recomendación. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Sue Choi

October 15, 2025

5  out of  5
rating by Sue Choi
"Had the pleasure of having Heather as our insurance agent for a few years now. We've just had auto insurance with them and when we bought our first house back in August 2024, we asked around to a few places for home insurance quotes. Heather gave us the most competitive quote and honestly made the process so quick and easy we laughed about why we didn't ask her first. Would 100% recommend Gerry Moody's office for insurance services. Communication is quick, informative, and friendly. Ask for Heather."
We responded:
"Thank you, Sue! I'm happy to hear that Heather has been able to provide you with such excellent service over the years. It's wonderful to know that the process was smooth and efficient for your insurance as well. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Hannah Stringer

Hannah Stringer

October 15, 2025

5  out of  5
rating by Hannah Stringer
"Heather is a great resource for all insurance questions! She always goes above and beyond to ensure I'm supported."
We responded:
"Thank you for the five-stars, Hannah! Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Profile photo of Salla Eckhardt

Salla Eckhardt

October 15, 2025

5  out of  5
rating by Salla Eckhardt
"I had Heather manage my account for 8 years. She is the best in the industry, I highly recommend."
We responded:
"Thank you, Salla! I'm happy to hear about your positive experience with Heather over the years. We appreciate your recommendation and are grateful for your trust in our services. If you ever need anything else, feel free to reach out!"
Profile photo of Randi Lynn Luck

Randi Lynn Luck

October 15, 2025

5  out of  5
rating by Randi Lynn Luck
"I have been fortunate enough to work with Heather and cannot thank her enough for all of her help and guidance! It’s a bit intimidating to navigate insurance needs and Heather is always so patient and responsive. Very grateful to have her as our agent!"
We responded:
"Randi Lynn, thank you for your wonderful feedback! I'm happy to hear that Heather has been so helpful and supportive in guiding you through your insurance needs. We appreciate your trust in us and are grateful to have Heather on our team. If there's anything else we can assist you with, just let us know!"
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J B

October 14, 2025

1  out of  5
rating by J B
"I called for a quote on Friday. The woman said it would take 15-20 minutes and she would call me back. 4 days later, still no phone call."
We responded:
"J B, I really appreciate you letting me know about this. I’m sorry it took so long to get back to you, and I understand how that can be frustrating. That’s not the kind of experience we want you to have. Please give us a call so we can get things sorted out and make sure you’re taken care of."
Profile photo of Joshua Resnick (xephone)

Joshua Resnick (xephone)

October 9, 2025

1  out of  5
rating by Joshua Resnick (xephone)
"Horrible experience, Both Heather and Fernando do not help, and only pawn off responsibilities to the main office. I have been a state farm member for well over 10 years and get treated horribly. Go some where else.."
We responded:
"Joshua, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing helpful and attentive service is always our goal, and we regret if we fell short. Please don’t hesitate to reach out to our office directly if there’s anything we can do to assist you further."
Profile photo of Thea Fautenberry

Thea Fautenberry

August 26, 2025

5  out of  5
rating by Thea Fautenberry
"Katherine is so responsive, experienced and great to work with. I have been with her for many years, and appreciate all that she has done!"
We responded:
"Thank you, Thea! I'm delighted to hear about your positive experience with Katherine. Her dedication and expertise truly make a difference. We appreciate your loyalty over the years and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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skeer 13

July 23, 2025

5  out of  5
rating by skeer 13
"Sesar hizo un trabajo increible con mi aseguranza de vida y de auto, sin duda el mejor servicio que he tenido en mucho tiempo."
We responded:
"¡Gracias por tu comentario! Me alegra saber que Sesar te brindó un servicio excelente con tus seguros de vida y auto. Estamos comprometidos a ofrecer siempre lo mejor a nuestros clientes. ¡Estamos aquí para ayudarte con lo que necesites!"
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Lloyd Roe

May 31, 2025

4  out of  5
rating by Lloyd Roe
"It was OK its an insurance off"
We responded:
"Thank you for your feedback, Lloyd! I'm glad to know you found our service satisfactory. If there's anything specific we can do to enhance your experience, feel free to let us know. We're here to assist with any questions or needs you might have!"
Profile photo of Edra Bangert

Edra Bangert

May 29, 2025

5  out of  5
rating by Edra Bangert
"From start to finish I am totally satisfied with Gerry Moody's State Farm experience. Kristi at reception was sweet and friendly. Our agent Marietta went above and beyond to help us with advice on our claim in an efficient and informative manner, making us feel comfortable and appreciated...thank you so very much!"
We responded:
"Thank you, Edra, for sharing your experience! I'm glad to hear that Kristi's friendly demeanor and Marietta's exceptional assistance made your experience a positive one. Your satisfaction is our priority, and we're here to help with any future needs or questions you may have. We appreciate your kind words!"
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DeeDee May

April 10, 2025

5  out of  5
rating by DeeDee May
"We've been with Gerry Moody's office for 25 yrs. Though we don't have our auto insurance there anymore (we moved to TX), we do still have our life policies with them. I haven't spoken to Marietta in years but called last night, and not only did she remember who I was, but she asked about the kids and grandkids. Having someone KNOW you is such an amazing benefit."
We responded:
"Thank you, DeeDee, for sharing your experience! I'm happy to hear that Marietta's personal touch made such an impact. It's wonderful to know that our team continues to provide a memorable and caring service even after many years. If you ever need assistance or have questions about your life policies, please feel free to reach out. We're here to help!"
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Eva López

February 26, 2025

5  out of  5
rating by Eva López
"Fernando Carrión is a great agent, he’s very helpful and gives great service. Ask for him when you call State Farm you won’t be disappointed!"
We responded:
"Thank you, Eva, for your wonderful feedback! I'm happy to hear that Fernando provided you with such helpful and great service. We appreciate your recommendation and look forward to assisting you with any future needs. Feel free to reach out anytime!"
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M K

February 25, 2025

5  out of  5
rating by M K
"Fernando is very helpful and knowledgeable agent. Helped me with my policies."
We responded:
"Thank you, M K, for your wonderful feedback! I'm glad to know that Fernando was able to assist you with your policies. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Brett S

September 27, 2024

4  out of  5
rating by Brett S
"Gerry Moody and his entire staff are wonderful to work with. They are knowledgeable and go the extra mile to help with whatever need you have. The claims department, on the other hand, is not so great to deal with. I wish claims were dealt with in office, i wouldn't be having so many problems right now."
We responded:
"Brett, thank you for your kind words about our team! I'm glad to know that you find us knowledgeable and dedicated to helping with your needs. We appreciate your feedback regarding the claims department and understand your concerns. While we strive to provide the best service possible, I'll make sure to pass along your comments to the appropriate team. Please don't hesitate to reach out to our office if you need further assistance or have any questions. - Gerry Moody - State Farm Insurance Agent, Puyallup, WA"